OUR POLICIES

Cancel or Reschedule a cleaning

Simply contact us prior to your cleaning day. It’s customary that you provide us with a minimum of 48 hours notice to reschedule your house cleaning. if you need to reschedule a cleaning without proper notice, we will not have enough opportunity to fill the schedule with another maid service client.

We always try to accommodate your schedule.

 

Feedback

The best way to give us your feedback is to contact Jane (the owner) directly at (301) 910-STAR (7827) or jane@StarMaidsUS.com. Since cleaning is a very personalized and subjective service, it’s extremely important for us to get your feedback ASAP, so we can quickly adjust to your style and resolve any problems.

Pets

We love pets as much as you do!

Those of us that have pets tend to think of them as family. We are concerned about their well-being, and care for them as we do for children.

Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, so our maids can focus 100% on the house cleaning.